Operations Coordinator, Utilities (Drone)

Location: Philadelphia,Pennsylvania,United States

Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries.

As an Operations Coordinator, Utilities you will be responsible for the coordination and execution of operational activities, predominantly within North America, across the Zeitview properties vertical. In doing so, you are dedicated to helping Zeitview meet its operational OKRs. In this role, you will provide project management of multiple, simultaneous field projects, while demonstrating operational excellence, resulting in delighted customers.

Responsibilities:

• Work within the Operations team to conduct pre, during, and post project planning, project execution and data quality check in assigned verticals demonstrating operational excellence resulting in delighted customers.
• Coordinate with customers and contractors to understand logistics and scheduling constraints in order to support safe and efficient project execution.
• Maintain all project management tools and prepare project related documentation including project kick-off, status reporting, customer communications, and project execution updates.
• Project manage field operations for data collection, solving / escalating issues that arise, while proactively communicating with and setting customer expectations.
• Possess an understanding of drone capabilities, drone and airspace regulations/applications, and follow procedures within Zeitview’s standard operating procedures.
• Solve problems in real-time and ensure delivery of high quality deliverables (images RGB and Thermal, video, orthomosaics, panos, condition reports, etc) to our customers.
• Provide ad-hoc support to pilots and customers for general inquiries.
• Possess an understanding of Zeitview’s online, desktop, and mobile software platforms.
• Work directly with internal teams to understand, execute, and troubleshoot projects effectively, such as Account Management and QA (file bug reports).
• Collaborate with internal teams to ensure accurate reporting for end of month billing.
• Maintain awareness and visibility to the pipeline for your assigned verticals to ensure nothing falls through the cracks in all statuses and execute all statuses accordingly.
• Report directly to your assigned Operations Manager. Manage upwards on trends you are seeing in your day to day.
• Document lessons learned and identify gaps in processes and procedures, and report these to your Operations Manager.
• All other duties as assigned.

Qualifications 

• Bachelor's degree preferred.
• Project management experience and certification preferred.
• 1-2 years work or internship experience in a fast-paced environment. (in transactional work, logistics, customer service or hospitality, etc.)
• Excellent planning, scheduling, and project management skills with the ability to work both independently and in team settings
• Organizational skills and the flexibility to jump from priority to priority
• Able to work remotely and coordinate effectively with a fully remote workforce
• Interested in technology and the drone space. Drone experience, knowledge of UAV operations and regulations is a plus
• Excellent English written and verbal communication skills
• Exceptional customer service
• Proficient computer skills (e.g.: Office suite, Slack, Zoom, Google Suite).
• Able to travel for short-term engagements
• Able to sit, stand for long periods of time

Benefits:

• Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries
• Medical insurance covered up to 100% depending the plan chosen
• Fully paid dental & vision insurance
• Flexible time off
• Stock incentive program
• Work from home environment
• Autonomy and upward mobility
• Diverse, equitable, and inclusive culture, where your voice matters