Role Details
Type of Support: Omnichannel (Email, chat, phone)
Contract Duration: 5 months (Seasonal Contract)
Work Schedule: To be determined
Work type and Location: Hybrid
Expected start date: ASAP

About The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Technical Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

What you’ll do:

Using your troubleshooting skills to help our customers resolve any issues they may have when using our products to fly their drones, capture ground-based imagery with their 360 camera, or process and analyze collected data
Resolving customer tickets rapidly and accurately via email, chat, and phone-based support in Zendesk
Looking for ways to improve processes and tools to help us scale our global support team
Growing and refining our knowledge base continually by contributing to both internal and external documentation
Using your active listening, customer empathy, and de-escalation skills to maintain and grow customer relationships
Advocating for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements

What we expect from you:

Excellent (C2) English (spoken and/or written)
At least one year of experience in a software support role OR a degree in Geographic Information Systems (GIS)
Deep empathy and desire to help others, even those who are having a bad day
Strong troubleshooting and logical thinking skills
Excellent time management and prioritization skills
The ability to recognize patterns that could indicate the presence of a deeper technical issue
Excellent written and verbal communication skills, including the ability to explain complicated things simply
Curiosity and a thirst for knowledge

What we expect from you:

Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options based on location
Access to free posture-based fitness workouts from home
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Drone Mapping Services - Seasonal Technical Support Specialist II